What we handle:
- 01L1 & L1.5 troubleshooting
- 02Product support & feature navigation
- 03Bug reproduction & QA workflows
- 04Issue triage and escalation
- 05Device/app troubleshooting (mobility, energy, IoT, e-health)
- 06Knowledge base updates & workflows
Impact at a glance
2×
faster resolution times for L1 issues
Up to 50%
reduction in engineering escalations
98%
accuracy in technical diagnostics
AI
powered tools for faster troubleshooting
What they said about us
“CoreX team managed to support us every step of the way, even if it meant pivoting strategies and our joint approach on a weekly basis.”
Why Us for Tech Support
Technical issues need clarity, not just scripts.
Our tech support teams are trained on your product, troubleshooting paths, integrations, and edge cases. With a strong regional talent pool and structured learning design, we deliver high-resolution support without the engineering bottleneck.
01
Agents with strong technical aptitude
02
L1 & L1.5 coverage with clean escalation workflows
03
Deep product training + bug reproduction skills
04
98%+ diagnostic accuracy
05
Custom AI tools for faster investigation
06
Experience in App, device, IoT, SaaS, and energy/mobility
Trusted tools & certified standards
We integrate with your tech stack from day one and operate under strict European data, quality, and security frameworks.
Freshdesk
Zendesk
Miro
ISO 9001:2015 Quality certificate
October 2024
ISO 27001:2013 Information security
October 2024
Payment Card Industry Data Security Standard
2025
Industries we support
SaaS
Energy
Fintech
Healthtech
Edtech
Travel & Mobility
Gaming
E-commerce
services
Explore other services
We recruit, train and manage your customer support teams aligned with your goals, so you can focus on your core business.
