

What we handle:
- 01Sensitive patient information workflows (with full GDPR alignment)
- 02Customer and technical support for health applications & digital tools
- 03Support for online stores, wholesalers & medical product distributors
- 04Order management, warehousing coordination, cash register & POS support
- 05Returns, replacements, warranty queries
- 06Ticketing, triage & communication with medical partners
2-6
weeks launch time
20–30%
cost savings compared to DACH internal teams
92%+
CSAT across all of our clients
Up to 50%
reduction in ticket backlog by adapting proven support methods and AI-assisted workflows
Trusted tools & certified standards
We integrate with your tech stack from day one and operate under strict European data, quality, and security frameworks.


Freshdesk

Zendesk

Miro


ISO 9001:2015 Quality certificate
October 2024

ISO 27001:2013 Information security
October 2024

Payment Card Industry Data Security Standard
2025
Frequently asked questions
services
Custom-built multilingual teams
We recruit, train and manage your customer support teams aligned with your goals, so you can focus on your core business.
Industries we support
SaaS
Energy
Fintech
Healthtech
Edtech
Travel & Mobility
Gaming
E-commerce
