Healthtech

Where accuracy and empathy matter most

 Healthtech companies need partners who can manage sensitive data, follow strict procedures, and speak with clarity and care. We support both your digital users and your operational partners.

What we handle:

  • 01
    Sensitive patient information workflows (with full GDPR alignment)
  • 02
    Customer and technical support for health applications & digital tools
  • 03
    Support for online stores, wholesalers & medical product distributors
  • 04
    Order management, warehousing coordination, cash register & POS support
  • 05
    Returns, replacements, warranty queries
  • 06
    Ticketing, triage & communication with medical partners
Why Us

Why Healtech company choose CoreX

Nearshore talent with strong tech affinity, fast training cycles, and the ability to work deeply inside complex software environments.
Work with us
Work with us
2-6
weeks launch time
20–30%
cost savings compared to DACH internal teams
92%+
CSAT across all of our clients
Up to 50%
reduction in ticket backlog by adapting proven support methods and AI-assisted workflows

Trusted tools & certified standards

We integrate with your tech stack from day one and operate under strict European data, quality, and security frameworks.

Spinoco

Freshdesk

Zendesk

Miro

WhatsApp

ISO 9001:2015 Quality certificate
October 2024
ISO 27001:2013 Information security
October 2024
Payment Card Industry Data Security Standard
2025

Frequently asked questions

Can your team manage sensitive patient information?

Yes — all workflows comply with GDPR and internal privacy policies. Processes requiring stricter controls can be isolated to secure environments.

Do you support both B2C and B2B (wholesale) clients?

We handle customer support for end users, as well as operational support for retailers, clinics, distributors, and wholesalers.

Can you support medical e-commerce platforms?

Yes, including order management, warehousing communication, POS/cash register troubleshooting, and product inquiries.

How do you train your agents for health-related support?

We combine procedural training with empathy, clarity of communication, and accuracy checks.

Do you work with regulated medical devices?

We support non-clinical workflows and digital health applications. For highly regulated devices, we follow your compliance rules.

services

Custom-built multilingual teams

We recruit, train and manage your customer support teams aligned with your goals, so you can focus on your core business.

Industries we support

SaaS
Energy
Fintech
Healthtech
Edtech
Travel & Mobility
Gaming
E-commerce