multilingual customer support
Support that protects your brand and keeps your customers loyal
Our customer support teams blend empathy, clarity, and efficiency. Based nearshore in Europe, they understand the cultural nuances and expectations of your customers — delivering a premium experience at scale
What we handle:
- 01Live chat, email, social, and optional voice
- 02Subscription & account support
- 03Billing & order inquiries
- 04Returns, refunds, corrections
- 05Multi-language coverage (German, English, French, Italian, etc.)
- 06AI-assisted ticket triage & response drafting
Impact at a glance
2×
faster team launch than internal hiring
30–50%
cost savings
92–95%
CSAT across verticals
40%
fewer escalations with structured QA and coaching
what they said about us
“CoreX team managed to support us every step of the way, even if it meant pivoting strategies and our joint approach on a weekly basis.”
Why Us for Customer Support
Because great service needs great people — and that’s what we invest in.
Our nearshore teams deliver the empathy, clarity, and consistency your brand deserves. With strong language skills, low attrition, and rigorous quality programs, we function as a natural extension of your internal team.
01
Boutique teams, not high-volume call centers
02
Native and fluent EU language coverage
03
2× faster team launch
04
Employee-care programs → lower churn → higher quality
05
Brand immersion & tone-of-voice training
06
AI-assisted workflows for speed + accuracy
Trusted tools & certified standards
We integrate with your tech stack from day one and operate under strict European data, quality, and security frameworks.
Freshdesk
Zendesk
Miro
ISO 9001:2015 Quality certificate
October 2024
ISO 27001:2013 Information security
October 2024
Payment Card Industry Data Security Standard
2025
Industries we support
SaaS
Energy
Fintech
Healthtech
Edtech
Travel & Mobility
Gaming
E-commerce
services
Explore other services
We recruit, train and manage your customer support teams aligned with your goals, so you can focus on your core business.
