What we handle:
- 01Tailored QA scorecards
- 02Behavioral + technical evaluation
- 03Weekly calibration with your team
- 04Coaching plans for continuous improvement
- 05Transparent and precise dashboards
- 06Proven reduction in error rates and escalations
Impact at a glance
Performance
Improved agent performance & retention
Up to 30%
fewer escalations
100%
scoring transparency
CSAT
Higher CSAT from coaching & calibration
Why Us for quality assurance
Quality is a system — not a promise.
With clear scorecards, calibration cycles, and actionable insights, we help teams deliver consistent, on-brand service at scale.
01
Structured QA frameworks, not random reviews
02
Behavioral + technical evaluation models
03
Full transparency in scoring & feedback
04
Regular calibration with client teams
05
Actionable coaching insights for team leads
06
Data-driven QA dashboards & reporting
Trusted tools & certified standards
We integrate with your tech stack from day one and operate under strict European data, quality, and security frameworks.
Freshdesk
Zendesk
Miro
ISO 9001:2015 Quality certificate
October 2024
ISO 27001:2013 Information security
October 2024
Payment Card Industry Data Security Standard
2025
Industries we support
SaaS
Energy
Fintech
Healthtech
Edtech
Travel & Mobility
Gaming
E-commerce
services
Explore other services
We recruit, train and manage your customer support teams aligned with your goals, so you can focus on your core business.
