SaaS

Helping SaaS companies scale support without slowing down

Your users expect fast answers, clear explanations, and reliable product guidance. Our SaaS support teams combine technical proficiency with customer empathy - helping your product feel easier, smoother, and more intuitive.

How it works

Download Implementation Timeline

Person using a MacBook Pro with a messaging app open on screen while holding a smartphone, sitting at a wooden table with a drink jar and a book nearby.

What we handle:

01
Technical troubleshooting
02
Product support & feature guidance
03
Onboarding & account setup
04
Customer success
05
Bug reporting and QA workflows
06
Subscription, billing & license management
07
Chat, email & ticket support inside your existing platform

Related case study

Why Us

Why SaaS companies choose CoreX

Nearshore talent with strong tech affinity, fast training cycles, and the ability to work deeply inside complex software environments.

Work with us

2-6

weeks launch time

20–30%

cost savings compared to DACH internal teams

92%+

CSAT across SaaS clients

Up to 50%

reduction in ticket backlog by adapting proven support methods and AI-assisted workflows

Trusted tools & certified standards

We integrate with your tech stack from day one and operate under strict European data, quality, and security frameworks.

Spinoco

Freshdesk

Zendesk

Miro

ISO 9001:2015 Quality certificate

October 2024

ISO 27001:2013 Information security

October 2024

Payment Card Industry Data Security Standard

2025

Frequently asked questions

1. How technical can your support teams be?

Our agents are trained on product logic, troubleshooting flows, APIs, integrations, and platform-specific issues. We can operate at L1 and L1.5, with clear escalation paths to your engineering team.

2. Do you provide onboarding and product training?

Yes — we build customized onboarding programs and maintain internal knowledge bases that mirror your product updates.

3. Can you support multiple time zones?

We cover EU and US hours and can scale into weekend or extended coverage as needed.

4. How fast can you launch a SaaS support team?

Typically within 2–3 weeks, depending on complexity and workflow volume.

5. Can you handle subscription, billing, and license issues?

Absolutely — we manage subscription logic, payment issues, refunds, renewals, and license provisioning.

services

Custom-built multilingual teams

We recruit, train and manage your customer support teams aligned with your goals, so you can focus on your core business.

Industries we support

SaaS

Energy

Fintech

Healthtech

Edtech

Travel & Mobility

Gaming

E-commerce

Launch faster

Helping SaaS companies scale support without slowing down

How it works

What we handle:

Related case study

Why SaaS companies choose CoreX

Trusted tools & certified standards

Spinoco

Freshdesk

Zendesk

Miro

WhatsApp

Frequently asked questions

1. How technical can your support teams be?

2. Do you provide onboarding and product training?

3. Can you support multiple time zones?

4. How fast can you launch a SaaS support team?

5. Can you handle subscription, billing, and license issues?

Custom-built multilingual teams

Customer Support

Back Office Support

Tech Support

Sales & SDR Teams

Compliance (KYC, AML, MiCA)

Partner Onboarding

Quality Assurance

Knowledge Management & Learning Design

Industries we support

Interested in working with us? Let’s connect.