Fintech

Compliance-ready support for modern fintech products

Fintech companies operate under constant regulatory pressure — without the luxury of slowing down. Our teams support fintechs with secure, compliant, and scalable workflows that protect users, satisfy regulators, and keep onboarding and transactions frictionless.

What we handle:

  • 01
    KYC & identity verification (L1)
  • 02
    AML monitoring & suspicious activity triage
  • 03
    MiCA-aligned onboarding for crypto & digital assets
  • 04
    Account & access support (passwords, credentials, verification issues)
  • 05
    Transaction inquiries & payment troubleshooting
  • 06
    Chargebacks, disputes & fraud coordination
  • 07
    Multilingual first-line customer support
Why Us

Why Fintech companies choose CoreX

We operate fully within European regulatory frameworks and integrate seamlessly into your compliance, CX, and operations stack.
Work with us
Work with us
95%+
KYC
20–30%
cost savings compared to DACH internal teams
100%
GDPR, AMLD & MiCA-aligned workflows
Up to 40%
lower operational cost vs in-house compliance staffing

Trusted tools & certified standards

We integrate with your tech stack from day one and operate under strict European data, quality, and security frameworks.

Spinoco

Freshdesk

Zendesk

Miro

WhatsApp

ISO 9001:2015 Quality certificate
October 2024
ISO 27001:2013 Information security
October 2024
Payment Card Industry Data Security Standard
2025

Frequently asked questions

Are your workflows compliant with GDPR, MiCA, and AML regulations?

Yes, our fintech teams operate within strict EU regulatory frameworks and follow your compliance guidelines.

What KYC and AML tasks can you handle?

We handle identity verification, document review, sanctions screening, transaction checks, and suspicious activity triage.

 Is your team trained for fraud and chargeback processes?

Yes, we follow structured fraud detection playbooks and manage first-line chargeback workflows.

Do you support crypto or digital asset companies?

Yes, we support MiCA-compliant digital asset workflows including KYC/KYB, transfers, and asset-related support.

How secure is your infrastructure?

We operate in EU-based centers with strict access control, encrypted systems, VPN requirements, and role-based privileges.

services

Custom-built multilingual teams

We recruit, train and manage your customer support teams aligned with your goals, so you can focus on your core business.

Industries we support

SaaS
Energy
Fintech
Healthtech
Edtech
Travel & Mobility
Gaming
E-commerce