Energy

Energy support requires precision - we deliver teams built for it

From account setup to consumption analysis, our teams support customers across every technical and operational touchpoint. We combine strong communication with the ability to navigate regulated, data-heavy workflows.

How it works

Download Implementation Timeline

What we handle:

01
Account setup & subscription management
02
Technical inquiries around meters, usage, pricing, and grid operators
03
Deep-dive invoicing support (consumption patterns, tariff breakdowns, corrections)
04
App & product troubleshooting (bug reporting, QA)
05
Back-office processing for grid and meter operator communication
06
Ticket triage and dispatching to technical teams

Why Us

Why energy companies choose CoreX

You get multilingual support agents who understand complex systems — not generic call-center scripts.

98%

accuracy in billing & consumption analysis

40%

faster resolution on meter & pricing inquiries

Up to 35%

reduction in invoice-related tickets

2x

faster onboarding for seasonal or peak teams

Trusted tools & certified standards

We integrate with your tech stack from day one and operate under strict European data, quality, and security frameworks.

Spinoco

Freshdesk

Zendesk

Miro

WhatsApp

ISO 9001:2015 Quality certificate

October 2024

ISO 27001:2013 Information security

October 2024

Payment Card Industry Data Security Standard

2025

Frequently asked questions

1. Do your agents understand technical energy concepts?

Yes — our teams are trained on meters, grid operators, consumption logic, tariffs, pricing models, and energy regulations.

2. Can you support communication with grid and meter operators?

We handle back-office tasks, data preparation, and follow-up communication based on your operational protocols.

3. How do you ensure accuracy in invoice and consumption analysis?

Through structured workflows, double-check processes, and continuous QA — ensuring 98%+ accuracy.

4. Can you help troubleshoot our mobile app or web platform?

Yes — we manage L1 troubleshooting, triage bugs, replicate user issues, and escalate to product teams.

5. How scalable is your energy support setup?

Very — we can ramp support up or down seasonally, and launch new agents in 2 weeks.

services

Custom-built multilingual teams

We recruit, train and manage your customer support teams aligned with your goals, so you can focus on your core business.

Customer Support

Multilingual customer support teams that feel in-house and deliver fast, high-quality experiences across every channel.

Learn more

Back Office Support

Our SME pricing option is tailored to the needs of small to medium-sized businesses, offering custom solutions to fit your specific needs and budget.

Learn more

Tech Support

Our enterprise pricing option is perfect for large organizations looking for comprehensive solutions. Our team will work with you to develop a customized plan.

Learn more

Sales & SDR Teams

Outbound and inbound SDRs that build pipelines, book meetings, and support revenue teams across Europe.

Learn more

Compliance (KYC, AML, MiCA)

Our enterprise pricing option is perfect for large organizations looking for comprehensive solutions. Our team will work with you to develop a customized plan.

Learn more

Partner Onboarding

We onboard your merchants, drivers, hosts, partners, suppliers, educators, or vendors — quickly, accurately, and at scale.

Learn more

Quality Assurance

Structured QA programs that improve performance, accuracy, and customer experience.

Learn more

Knowledge Management & Learning Design

Clear, organized knowledge bases and scalable training programs built for high-growth teams.

Learn more

Industries we support

SaaS

Energy

Fintech

Healthtech

Edtech

Travel & Mobility

Gaming

E-commerce

Launch faster

Interested in working with us? Let’s connect.