What we handle:
- 01Knowledge base creation & ongoing maintenance
- 02SOPs, workflows, decision trees & macros
- 03Product & policy documentation
- 04Learning paths for new hires and role transitions
- 05LMS-compatible content (OpenEdX, TalentLMS, Docebo, custom)
- 06Behavioral training modules (via CoreX × Behave partnership)
Impact at a glance
Up to 50%
fewer errors from outdated or unclear knowledge
Dependency
Reduced Dependency on senior staff
Up to 50%
faster onboarding & ramp-up
Tech
Custom tools for faster rollout of product & policy changes
what they said about us
CX has been a game-changer for our agency. The sleek, modern design and fully responsive layout have given our website a professional edge that clients love.
Why Us for Knowledge & Learning Design
Because undocumented knowledge doesn’t scale.
We design systems that make the right action obvious at the right moment. Our approach combines operational understanding, instructional design, and behavioral science to ensure knowledge is actually used.
01
Structured, modular knowledge architecture
02
Fast update cycles aligned with product changes
03
Behavioral design for higher retention & adoption
04
Integration with CX, QA, Compliance & Operations
05
Brand immersion & tone-of-voice training
06
Experience building internal academies & LMS programs
Trusted tools & certified standards
We integrate with your tech stack from day one and operate under strict European data, quality, and security frameworks.
Freshdesk
Zendesk
Miro
ISO 9001:2015 Quality certificate
October 2024
ISO 27001:2013 Information security
October 2024
Payment Card Industry Data Security Standard
2025
Industries we support
SaaS
Energy
Fintech
Healthtech
Edtech
Travel & Mobility
Gaming
E-commerce
services
Explore other services
We recruit, train and manage your customer support teams aligned with your goals, so you can focus on your core business.
