Gaming

Support that keeps players happy.

We help gaming companies deliver fast, friendly support that protects both player experience and platform integrity.

How it works

Download Implementation Timeline

What we handle:

01
Player support
02
Content moderation & community safety
03
KYC for in-game currency & account verification
04
Parental/child account workflows
05
Fraud detection & abuse reporting
06
Bug reporting & patch communication

Why Us

Why Gaming companies choose Corex

We combine gaming culture insight with disciplined operational structures.

Work with us

2×

faster response times during peak seasons

20–30%

cost savings compared to internal teams

92%+

player satisfaction with support interactions

30%

reduction in ticket backlog by adapting proven support methods and AI-assisted workflows

Trusted tools & certified standards

We integrate with your tech stack from day one and operate under strict European data, quality, and security frameworks.

Spinoco

Freshdesk

Zendesk

Miro

ISO 9001:2015 Quality certificate

October 2024

ISO 27001:2013 Information security

October 2024

Payment Card Industry Data Security Standard

2025

Frequently asked questions

What type of player support do you provide?

Gameplay help, troubleshooting, account support, in-game purchases, and parental/child workflows.

Do you handle moderation and community safety?

Yes, including content review, reporting, and escalation for violations.

Can you manage KYC for in-game currency or wallet systems?

Yes, we can support identity verification and fraud prevention for virtual economies.

How do you handle peak-hour player demand?

We build flexible rosters and use AI-assisted triage to keep response times fast.

Are your agents gamers themselves?

A large share of our teams are, which improves rapport and communication.

services

Custom-built multilingual teams

We recruit, train and manage your customer support teams aligned with your goals, so you can focus on your core business.

Customer Support

Multilingual customer support teams that feel in-house and deliver fast, high-quality experiences across every channel.

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Back Office Support

Our SME pricing option is tailored to the needs of small to medium-sized businesses, offering custom solutions to fit your specific needs and budget.

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Tech Support

Our enterprise pricing option is perfect for large organizations looking for comprehensive solutions. Our team will work with you to develop a customized plan.

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Sales & SDR Teams

Outbound and inbound SDRs that build pipelines, book meetings, and support revenue teams across Europe.

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Compliance (KYC, AML, MiCA)

Our enterprise pricing option is perfect for large organizations looking for comprehensive solutions. Our team will work with you to develop a customized plan.

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