e-commerce

From checkout to delivery — we help your customers feel taken care of.

We deliver fast, friendly, and reliable assistance across every stage of the customer journey, reducing friction and building loyalty.

How it works

Download Implementation Timeline

What we handle:

01
Shipping, tracking & delivery updates
02
Returns, refunds & exchanges
03
Chargebacks & payment issues
04
Assisted sales & product recommendations
05
Storefront troubleshooting & order corrections
06
Omnichannel support: email, chat, social

Why Us

Why e-commrce companies choose Corex

We blend efficiency with a brand-first approach that builds long-term customer trust.

Work with us

2-6

weeks launch time

20–30%

cost savings compared to DACH internal teams

92%+

CSAT across all clients

faster holiday/seasonal scaling

Trusted tools & certified standards

We integrate with your tech stack from day one and operate under strict European data, quality, and security frameworks.

Spinoco

Freshdesk

Zendesk

Miro

ISO 9001:2015 Quality certificate

October 2024

ISO 27001:2013 Information security

October 2024

Payment Card Industry Data Security Standard

2025

Frequently asked questions

What support channels do you cover?

Email, chat, social media, and optional voice — all integrated into your existing platform.

Do you handle refunds, exchanges, and returns?What will I be charged for?

Yes, including approvals, reverse logistics coordination, and warehouse communication.

Do you support assisted sales?

Absolutely, product recommendations, sizing help, upsells, bundles, and more.

How quickly can we start?

Typically in 2-6 weeks, depending on catalog complexity and systems.

Can you reduce “Where is my order?” tickets?

Yes, with custom automated workflows, proactive updates, and fast-response chat.

services

Custom-built multilingual teams

We recruit, train and manage your customer support teams aligned with your goals, so you can focus on your core business.

Customer Support

Multilingual customer support teams that feel in-house and deliver fast, high-quality experiences across every channel.

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Back Office Support

Our SME pricing option is tailored to the needs of small to medium-sized businesses, offering custom solutions to fit your specific needs and budget.

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Tech Support

Our enterprise pricing option is perfect for large organizations looking for comprehensive solutions. Our team will work with you to develop a customized plan.

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Sales & SDR Teams

Outbound and inbound SDRs that build pipelines, book meetings, and support revenue teams across Europe.

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Compliance (KYC, AML, MiCA)

Our enterprise pricing option is perfect for large organizations looking for comprehensive solutions. Our team will work with you to develop a customized plan.

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