Highlighting the speed and quality of delivery
What we do
Multilingual Customer Support
Back-Office Support
Compliance Support
Technical Support
Sales Support
Knowledge Management and Learning Design
Results
Step
Client Deliverables
Results
CoreX Deliverables
Commercials & Contract
• Needs & Expectations (KPIs, language and skills, team structure)
• Feedback on CoreX Offer
• Offer confirmation
• Verbal confirmation and initiation of the onboarding processes
• Client or CoreX contract template defined
• Collaboration Assessment and Assumptions
• Offer based on client needs and CoreX capabilities & best practices
• Additional adjustments of the Offer, if needed
Leadership onboarding
• Client POC(s) for knowledge transfer to CoreX leadership
• Onsite or remote job shadowing completed
• Train the trainer (TTT) conducted
• CoreX Team Leader(s) and Training Manager
Recruitment
Depending on profile
complexity and team size
• Job description (expectations and responsibilities, languages and skill set)
• Team with the right candidate fit hired
• Advertising
• Selection process and recruitment
• HR Management
Performance & Reporting
• Needs and Expectations
(Performance & Quality)
•KPIs and SLAs, if not fully defined in the Contract phase
• Forecast & Scheduling and Performance & Quality models match business needs
• Governance model defined
• Performance and reporting
processes definition OR integration of existing client processes
• Reporting templates
IT & Network
• Work and internal communication tools overview
• Additional IT & InfoSec inputs
• Equipment with pre installed setup delivered
• IT environment and network set up
• Replicated client IT environment
• Assistance with CRM or additional IT and InfoSec structure implementation
Training & Nesting
Depending on subject
matter complexity
• Existing Training curriculum and materials
• Knowledge base
• Initial group training conducted by the CoreX team, if TTT done prior
• Training plan and agenda
• Additional training materials
• Soft Skills Training and best practices
• Onboarding survey for new hires
Standard Operational Governance
• Client POCs
• Reviews and feedback
• In-person visits on a need basis
• Successful Go Live
• Regular communication structure set up
• CoreX POCs
• Reporting and proactive feedback
• In-person visits on a need basis
Explore the nearshore recruitment pool
Headquartered in Croatia, our talent pool offers the best of both worlds – highly skilled specialists who understand your customer’s language and culture all while lowering your operational costs.
