What we offer
Are you looking to outsource customer experience, back office support or perhaps knowledge management? Your journey starts here!
Services
CUSTOMER INTERACTIONS
Inbound and outbound communications across phone calls, emails, live chat, social media, and messaging apps. With our clients initial support, we train our temas to handle customer inquiries, support requests, and feedback efficiently, ensuring a seamless experience. We also conduct outbound interactions for customer outreach, such as follow-ups, collecting additional information, and feedback.
What it Entails:
- 24/7 support coverage
- Recruiting dedicated talent according to your project requirements
- Access to experienced talent speaking 15+ EU languages
- Multi-channel communication including phone, email, chat, and social media.
- Integrating with your systems to empower our team with the necessary information, ensuring efficient problem-solving and a superior customer experience aligned with your brand.
- Customized reporting dashboards to track KPIs relevant to your short and long term business goals
- Use of custom AI and automation for efficient handling of repetitive tasks.
- Scheduling according to your business needs, and our employee preferences (job market differentiator that attracts great talent)
- Work From Home flexibility with travel costs covered for onsite trainings and client visits
BACK OFFICE SUPPORT
Streamline essential behind-the-scenes functions of your business. These services allow your team to focus on core activities while we handle administrative tasks efficiently.
What it Entails:
- Data entry and labeling services to ensure accurate and up-to-date records.
- Document processing and management, including digitization and archiving.
- Financial administration, including invoicing, payroll processing, and expense tracking.
- Product categorization, inventory management, price importing, and order processing for e-commerce businesses.
- Coordination and scheduling support for business operations.
- Use of custom software and tools to automate routine administrative tasks.
DATA MANAGEMENT SERVICES
Precise data entry and data labeling services, essential for businesses dealing with large volumes of information. Our meticulous approach ensures high accuracy and efficiency, supporting data-driven decision-making processes.
What it Entails:
- Customized data entry solutions tailored to specific industry needs.
- Manual and automated data entry services to handle various data formats.
- Data labeling for machine learning projects, including image, text, and audio data.
- Quality assurance processes to verify the accuracy and consistency of data.
- Integration with existing data management systems to streamline operations.
CUSTOMER AND PARTNER ONBOARDING
Tailored onboarding and educational programs for our clients customers and partners, ensuring they are well-informed and comfortable with your products or services.
What it Entails:
- Executing onboarding programs for new customers and partners.
- Comprehensive training sessions (virtual or in-person) on product/service usage.
- Development of onboarding materials, including user guides, tutorials, and FAQs.
- Regular follow-up sessions to address questions and provide additional support.
- Creation of feedback loops to continuously improve onboarding processes.
- Use of customer journey mapping to identify and address potential onboarding pain points.
COMPLIANCE SERVICES
We ensure our clients adhere to regulatory requirements, prevent fraud, and ensure the legitimacy of their customers and partners.
What it Entails:
- Comprehensive identity verification processes for individuals and businesses.
- Implementation of automated KYC/KYB procedures for faster onboarding.
- Regular compliance checks to ensure adherence to local and international regulations.
- Secure storage and management of sensitive data to protect customer privacy.
- Integration with third-party compliance and verification tools.
- Continuous monitoring and updating of compliance protocols to reflect regulatory changes.
kNOWLEDGE MANAGEMENT AND LEARNING DESIGN
Corex specializes in the creation and management of knowledge bases and the design of effective learning experiences. This service ensures that your customers and employees have access to comprehensive, well-organized information that helps them resolve issues quickly or gain new skills efficiently.
Use your existing knowledge to create self help centres and courses for your customers to get the best our of your products and services.
With the right access, we can independently create knowledge bases and design effective learning experiences.
What it Entails:
- Creation of multimedia elements (videos, infographics, quizzes) to enhance learning experiences.
- Development of detailed, searchable knowledge bases for self-service support.
- Regular updates and maintenance of knowledge content to ensure accuracy – in line with your product team and user feedback
- Design of interactive learning modules and e-learning courses for employee and/or partner training.
- Integration of knowledge management systems with customer service platforms.
- Analytics to track the usage and effectiveness of learning materials and knowledge bases.
- Creation of feedback surveys, completion tests, and certification of users.
Our work
German-based camper rental platform
German-based B2B Healthtech Software
Lichtenstein FinTech Platform
Whether you’re a gaming giant looking to expand your outsourced player support team or a hospitality startup in need of a 24/7 customer support - we’ve got your back! Tell us your needs, and we will look for best solutions.
Custom-built outsourced customer experience teams
We custom-build outsourced CX teams to ensure the highest quality of service.
Solutions that grow with you
Our solutions grow with you, ensuring you always have the right level of support at every stage of your business journey.
Competitive Pricing
Based in Croatia, we offer competitive pricing, giving you the best value for your investment.