Transforming Partner Onboarding and Training for Simpli San
Industry
Healthcare
Services
Tier 1 Customer Support (German language): Freshdesk, Whatsapp, Mattermost, Github
Back office data entry & document import
Knowledge Management and Learning Design
Overview
Simpli San is a German cloud-based medical supply distribution and management software that provides a complete solution for stores selling medical equipment, from stock management to integrations with insurance companies.
With its innovative solution for a specific niche of the healthcare industry, the software soon rose to market leader status in Germany and saw growing client demand. This quick growth created challenges in scaling support for new and existing clients.
Simpli San doubled in size during the initial 6 months of our collaboration.
Challenge
Urge to transform the existing client onboarding and training model into a more scalable one