Highlighting the speed and quality of delivery

What we do

Multilingual Customer Support

Back-Office Support

Compliance Support

Technical Support

Sales Support

Knowledge Management and Learning Design

Results

Step

Client Deliverables

Results

CoreX Deliverables

Commercials & Contract

• Needs & Expectations (KPIs, language and skills, team structure)
• Feedback on CoreX Offer
• Offer confirmation

• Verbal confirmation and initiation of the onboarding processes
• Client or CoreX contract template defined

• Collaboration Assessment and Assumptions
• Offer based on client needs and CoreX capabilities & best practices
• Additional adjustments of the Offer, if needed

Leadership onboarding

• Client POC(s) for knowledge transfer to CoreX leadership

• Onsite or remote job shadowing completed
• Train the trainer (TTT) conducted

• CoreX Team Leader(s) and Training Manager

Recruitment

Depending on profile
complexity and team size

• Job description (expectations and responsibilities, languages and skill set)

• Team with the right candidate fit hired

• Advertising
• Selection process and recruitment
• HR Management

Performance & Reporting

• Needs and Expectations
(Performance & Quality)
•KPIs and SLAs, if not fully defined in the Contract phase

• Forecast & Scheduling and Performance & Quality models match business needs
• Governance model defined

• Performance and reporting
processes definition OR integration of existing client processes
• Reporting templates

IT & Network

• Work and internal communication tools overview
• Additional IT & InfoSec inputs

• Equipment with pre installed setup delivered
• IT environment and network set up

• Replicated client IT environment
• Assistance with CRM or additional IT and InfoSec structure implementation

Training & Nesting

Depending on subject
matter complexity

• Existing Training curriculum and materials
• Knowledge base

• Initial group training conducted by the CoreX team, if TTT done prior

• Training plan and agenda
• Additional training materials
• Soft Skills Training and best practices
• Onboarding survey for new hires

Standard Operational Governance

• Client POCs
• Reviews and feedback
• In-person visits on a need basis

• Successful Go Live
• Regular communication structure set up

• CoreX POCs
• Reporting and proactive feedback
• In-person visits on a need basis

Your potential team structure at CoreX

Explore the nearshore recruitment pool

Headquartered in Croatia, our talent pool offers the best of both worlds – highly skilled specialists who understand your customer’s language and culture all while lowering your operational costs.

We speak your language!

The experience in their words

CoreX team managed to support us every step of the way, even if it meant pivoting strategies and our joint approach on a weekly basis.

As a premium platform, our customers expect premium support. That requires agility, proactiveness and a multi-skilled team - exactly what CoreX delivers.

CoreX came in as a fire-extinguishing smaller player but started to provide value in support quickly and confidently, which made us choose them as the right partner for us moving forward.

Highlighting the speed and quality of delivery