Your customers never have a feeling they are in contact with an oursourced team member.

We recruit experienced professionals who show a linguistic, culture and skill alignment with your project.

Every interaction with your customer is unified, professional, knowledgeable and in the same tone of voice.

With your input, we develop the curriculum and materials and train the team members.

Our team members are able to 100% focus on your customers, and you have a managed and taken care of team.

We take care of the logistics, equipment and back office & WFM topics (sick leave, contract, forecasting, scheduling, staffing, reporting).

The team is providing and up-to-date, confident and flexible support to your end customers, resulting in targeted KPIs, excellent CSAT scores and overall efficient CX.

Our leadership, tech and governance strategies make us improve constantly by using: analysis, feedback, coaching, optimization, automatization, information management.