Who are we
For the past 7 years we’ve been building support teams for Germany’s tech disruptors, digital travel, and e-commerce businesses.
We create a vibrant atmosphere, by empowering great talent with technology and our experience,
How do we start working together?
A wide nearshore recruitment pool to attract the best talent
With our headquarters in Croatia, we offer a comprehensive regional remote setup, providing flexibility for both on-site and remote work options.
This approach guarantees high-quality talent and ensures business continuity in any situation.
Inbound and outbound customer interactions through all channels
Knowledgebase management and learning experience design
Customer/partner onboarding and education
KYC/KYB, Compliance & ID Verification
Back office administration
Data entry, data labeling
Results
Step
Client Deliverables
Results
CoreX Deliverables
Commercials & Contract
• Needs & Expectations (KPIs, language and skills, team structure)
• Feedback on CoreX Offer
• Offer confirmation
• Verbal confirmation and initiation of the onboarding processes
• Client or CoreX contract template defined
• Collaboration Assessment and Assumptions
• Offer based on client needs and CoreX capabilities & best practices
• Additional adjustments of the Offer, if needed
Leadership onboarding
• Client POC(s) for knowledge transfer to CoreX leadership
• Onsite or remote job shadowing completed
• Train the trainer (TTT) conducted
• CoreX Team Leader(s) and Training Manager
Recruitment
Depending on profile
complexity and team size
• Job description (expectations and responsibilities, languages and skill set)
• Team with the right candidate fit hired
• Advertising
• Selection process and recruitment
• HR Management
Performance & Reporting
• Needs and Expectations
(Performance & Quality)
•KPIs and SLAs, if not fully defined in the Contract phase
• Forecast & Scheduling and Performance & Quality models match business needs
• Governance model defined
• Performance and reporting
processes definition OR integration of existing client processes
• Reporting templates
IT & Network
• Work and internal communication tools overview
• Additional IT & InfoSec inputs
• Equipment with pre installed setup delivered
• IT environment and network set up
• Replicated client IT environment
• Assistance with CRM or additional IT and InfoSec structure implementation
Training & Nesting
Depending on subject
matter complexity
• Existing Training curriculum and materials
• Knowledge base
• Initial group training conducted by the CoreX team, if TTT done prior
• Training plan and agenda
• Additional training materials
• Soft Skills Training and best practices
• Onboarding survey for new hires
Standard Operational Governance
• Client POCs
• Reviews and feedback
• In-person visits on a need basis
• Successful Go Live
• Regular communication structure set up
• CoreX POCs
• Reporting and proactive feedback
• In-person visits on a need basis
