E-commerce

From checkout to delivery — we help your customers feel taken care of.

We deliver fast, friendly, and reliable assistance across every stage of the customer journey, reducing friction and building loyalty.

How it works

Download Implementation Timeline

What we handle:

01
Shipping, tracking & delivery updates
02
Returns, refunds & exchanges
03
Chargebacks & payment issues
04
Assisted sales & product recommendations
05
Storefront troubleshooting & order corrections
06
Omnichannel support: email, chat, social

Why Us

Why e-commrce companies choose Corex

We blend efficiency with a brand-first approach that builds long-term customer trust.

Work with us

2-6

weeks launch time

20–30%

cost savings compared to DACH internal teams

92%+

CSAT across all clients

faster holiday/seasonal scaling

Trusted tools & certified standards

We integrate with your tech stack from day one and operate under strict European data, quality, and security frameworks.

Spinoco

Freshdesk

Zendesk

Miro

ISO 9001:2015 Quality certificate

October 2024

ISO/IEC 27001:2022 Information security

October 2024

Frequently asked questions

What support channels do you cover?

Email, chat, social media, and optional voice -- all integrated into your existing platform.

Do you handle refunds, exchanges, and returns?What will I be charged for?

Yes, including approvals, reverse logistics coordination, and warehouse communication.

Do you support assisted sales?

Absolutely, product recommendations, sizing help, upsells, bundles, and more.

How quickly can we start?

Typically in 2-6 weeks, depending on catalog complexity and systems.

Can you reduce “Where is my order?” tickets?

Yes, with custom automated workflows, proactive updates, and fast-response chat.

services

Custom-built multilingual teams

We recruit, train and manage your customer support teams aligned with your goals, so you can focus on your core business.

Customer Support

Multilingual customer support teams that feel in-house and deliver fast, high-quality experiences across every channel.

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Back Office Support

Structured back-office support that keeps customer-facing teams focused on users and growth.

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Tech Support

Technical troubleshooting and product support for SaaS, energy, mobility, IoT, and digital platforms.

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Sales & SDR Teams

Outbound and inbound SDRs that build pipelines, book meetings, and support revenue teams across Europe.

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Compliance (KYC, AML, MiCA)

Regulated workflows for onboarding, verification, and support teams operating in high-trust environments.

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Partner Onboarding

We onboard your merchants, drivers, hosts, partners, suppliers, educators, or vendors — quickly, accurately, and at scale.

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Quality Assurance

Structured QA programs that improve performance, accuracy, and customer experience.

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Knowledge Management & Learning Design

Clear, organized knowledge bases and scalable training programs built for high-growth teams.

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Industries we support

SaaS

Energy

Fintech

Healthtech

Edtech

Travel & Mobility

Gaming

E-commerce

From checkout to delivery — we help your customers feel taken care of.

How it works

What we handle:

Why e-commrce companies choose Corex

Trusted tools & certified standards

Spinoco

Freshdesk

Zendesk

Miro

WhatsApp

Frequently asked questions

What support channels do you cover?

Do you handle refunds, exchanges, and returns?What will I be charged for?

Do you support assisted sales?

How quickly can we start?

Can you reduce “Where is my order?” tickets?

Custom-built multilingual teams

Customer Support

Back Office Support

Tech Support

Sales & SDR Teams

Compliance (KYC, AML, MiCA)

Partner Onboarding

Quality Assurance

Knowledge Management & Learning Design

Industries we support

Interested in working with us? Let’s connect.